Toshiba Magnia 3310 - Manual (Page 224)

Troubleshooting
Remedy When Windows Server 2003/ Windows 2000 is usable 208
Remedy When Windows Server 2003/
Windows 2000 is usable
If you yourself cannot solve the problem that has occurred on a
system on which Windows Server 2003/Windows 2000 can be
used, carry out the procedure below, and contact your Toshiba
Technical Support.
1 Save the System Information for Windows Server 2003/
Windows 2000 or report of the Windows Server 2003/
Windows 2000 Diagnostics.
2 Copy the trouble analysis information to floppy disk or other
storage device so that the information can be retrieved.
See operating manual of respective device.
3 With Windows Server 2003/Windows 2000, execute the
integrated server operation management software, and check
for any abnormal devices.
See the HarnessEye/web User's Guide on the ”Server Setup
TooL and Documentation CD”.
4 Execute the utilities for the mounted devices (RAID controller,
UPS, etc.), and make sure that there are no abnormalities.
See the Respective User's Guide.
5 Note down the details of the trouble, how frequently the
trouble occurs, the environment where the trouble occurs, and
the method of simulating the trouble.
6 In the case of systems not equipped with a redundant power
supply module, cooling fan module, Hard Disk Drive (HDD)
or when the cause of the trouble cannot be specified, shut down
the system for fail-safe purposes, turn the server off, and
contact your Toshiba Technical Support.
7 On a system equipped with a redundant power supply module,
cooling fan module, Hard Disk Drive (HDD), if it can be
confirmed that one of the devices is malfunctioning, contact
your Toshiba Technical Support with the system still running.