Toshiba Magnia 550d - Manual (Page 182)

Troubleshooting
Remedy When Windows NT/2000 is Usable
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Remedy When Windows NT/2000 is Usable
If you yourself cannot solve the problem that has occurred on a
system on which Windows NT/2000 can be used, carry out the
procedure below, and contact your Toshiba Technical Support.
1 Execute the server monitor function software, and make sure
that there are no erroneous devices.
See User’s guide of the HarnessEye/web (on the
Documentation CD).
2 Execute the utilities for the mounted devices (RAID controller,
UPS, etc.), and make sure that there are no abnormalities.
See operating guide of respective device.
3 Note down the details of the trouble, how frequently the
trouble occurs, the environment where the trouble occurs, and
the method of simulating the trouble.
4 In the case of systems not equipped with a redundant hard disk
drive (HDD) or when the cause of the trouble cannot be
specified, shut down the system for fail-safe purposes, turn the
server off, and contact your Toshiba Technical Support.
5 On a system equipped with a redundant hard disk drive
(HDD), if it can be confirmed that one of the devices is
malfunctioning, contact your Toshiba Technical Support with
the system still running.
NOTE: If one of the devices has malfunctioned on a system
equipped with a redundant hard disk drive (HDD), the
malfunctioning device can be hot-swapped.