Allied Telesis AT-WL2411 - Manual (Page 15)

AT-WL2411 Version 1.80 Installation and User’s Guide
15
Contacting Allied Telesyn Technical Support
This section provides Allied Telesyn contact information for technical
support as well as sales or corporate information.
Online Support You can request technical support online by accessing the Allied Telesyn
Knowledge Base from the following web site at
kb.alliedtelesyn.com.
You can use the Knowledge Base to submit questions to our technical
support staff and review answers to previously asked questions.
E-mail and
Telephone
Support
For Technical Support via e-mail or telephone, refer to the “Support &
Services” section of the Allied Telesyn web site at
www.alliedtelesyn.com .
Returning
Products
Products for return or repair must first be assigned a Return Materials
Authorization (RMA) number. A product sent to Allied Telesyn without a
RMA number will be returned to the sender at the sender’s expense.
To obtain a RMA number, contact Allied Telesyn’s Technical Support at
our web site at
www.alliedtelesyn.com
For Sales or
Corporate
Information
You can contact Allied Telesyn for sales or corporate information at our
web site at
www.alliedtelesyn.com . To find the contact information for
your country, select “Contact Us” then “Worldwide Contacts”.
Management
Software
Updates
New releases of management software for our managed products can
be downloaded from one of the following web sites:
❑ the Allied Telesyn web site: www.alliedtelesyn.com
❑ the Allied Telesyn FTP server: ftp.alliedtelesyn.com .
To use the FTP server, enter ‘anonymous’ for the user name and your e-
mail address for the password.
Tell Us What
You Think
If you have any comments or suggestions on how we might improve this
or other Allied Telesyn documents, please fill out the General Enquiry
Form online. This form can be accessed by selecting “Contact Us” from
www.alliedtelesyn.com .