HP Surestore Disk Array 12h and FC60 - Manual (Page 372)

372 Controller Enclosure Troubleshooting
Software errors occur
when attempting to
access controller or
disks A Software function or
configuration problems
Check the appropriate software and
documentation to make sure the system is
set up correctly or that the proper command
was executed.
B Controller enclosure
power switches or main
circuit breakers in
rackmount cabinet
turned off
Make sure that all power switches are
turned on.
C Loose, disconnected, or
defective interface
cables
Check all the cables between the host,
controller enclosure, disk enclosure, and
other devices on the network. Make sure
they are undamaged (particularly fiber optic
cables) and securely attached.
D Improper ID settings Make sure that the Fibre host IDs and SCSI
disk enclosure IDs are set properly for all
devices, particularly if you just removed or
added a new device to the network.
E Failed controller
enclosure or disk
Check the controller enclosure for a
controller module fault. If the Controller LED
on the front cover is turned on, look at each
controller module’s LED for a fault.
Check the disk enclosure for a disk fault. If
a failed disk is indicated, replace the disk.
F Failed controller
enclosure midplane
Replace the controller enclosure midplane.
Table 49 Master Troubleshooting Controller (cont’d)
Symptom Possible Cause Procedure