HP Surestore Disk Array 12h and FC60 - Manual (Page 370)

370 Controller Enclosure Troubleshooting
Master Troubleshooting Table
Table 49 contains troubleshooting information for the controller enclosure and modules.
Table 49 Master Troubleshooting Controller
Symptom Possible Cause Procedure
Controller
Controller LED (front
cover) is on and the
Fan Fault LED is off. A Controller missing or
unplugged
Check the power LEDs on both controller
modules. If a Power LED is off, make sure
that the module is plugged in correctly and
its handles are locked in place.
B Controller failed If the Fault LED remains on after replacing
the controller, go to cause C.
C One or more memory
modules failed
Replace the memory modules.
If the Fault LED remains ON after replacing
the memory, go to cause D.
D Controller enclosure
midplane failed
Replace the midplane. If the Fault LED
remains ON after replacing the midplane,
call the factory service center.
Software issued a
controller error
message Controller failed Check the Fan Fault LED on the front cover.
If it is on, go to Troubleshooting Controller
fan module Problems. If not, continue at the
next step. Replace the failed controller.
Controller enclosure
and fan fault LEDs
(front cover) are on Both a controller enclosure
and the controller fan
module failed. Check both controllers for fault LEDs, then
replace the failed controller.
After replacing the failed controller, check
the LEDs on the front cover. If the Fan Fault
LED is still on, replace the controller
module.