HP XP Command View Advanced Edition Software User Manual
Page 194
Troubleshooting 194
Table 12-1
General Troubleshooting Information
Problem Description
The Dynamic Link Manager button is
not displayed in the Host view.
When HDLM is installed on the host, the Device Manager server receives
notification from a Device Manager agent and recognizes that HDLM for Sun™
Solaris™ and HDLM for IBM
®
AIX
®
is installed in that host. If the Device Manager
server is not running when a Device Manager agent starts, the Dynamic Link
Manager button is not displayed on the Show Properties - host name subwindow
for the host. In this case, make sure that the Device Manager server is running,
and restart the Device Manager agent. It takes a few minutes for the Device
Manager server to recognize HDLM after the Agent starts. Wait for a while, and
refresh the Show Properties - host name subwindow.
The window display for Web Client
fails.
The window display in Web Client might fail when, for example, the specific data
display area increases in size. In this case, refresh the window, or restart Web
Client.
A gray window with no text or buttons
is displayed.
When a Web Client machine uses the NVIDIA GeForce2 GTS video card, this
problem can occur due to a problem in the video driver. If this problem occurs,
move the window so that the window text is off the screen, and then pull it back to
the center of the screen to display it again.
When a Device Manager server is
running in a cluster environment, the
Web Client operation error occurred
abruptly or the operation being
executed resulted in an error.
If a failover occurs when a Device Manager server is running in a cluster
environment, a Web Client operation error occurs. In this case, log in Web Client
again.
The operation being executed also results in an error. If that operation relates to
the configuration modification for the storage subsystem, refresh the storage
subsystem after logging in Web Client again, and then check the operation result.
On the host in a cluster environment,
the information about the file system
displayed in Web Client becomes
incorrect.
In a cluster environment, when an error occurs in the active host and the standby
host inherits the operation being executed, the file system information might remain
in the window that displays the properties on the active host.
Alternatively, in a cluster environment using Microsoft
®
Cluster Server, when a
storage subsystem is moved between the management-target hosts, the file
system information might not be reflected promptly in the window that displays the
host properties.
Physical view does not display.
Verify the Java™ software environment (see section
3-3
). If necessary, remove the
Java™ software, reboot, and reinstall the Java™ software.
Web client becomes disabled after
pressing the Escape [Esc] key.
Do not use the [Esc] key while using Web client. If you accidentally use the [Esc]
key, click Refresh or press F5. If a pop-up window is open, close and then re-open
it.
The information about an internal LU
mapped to an external LU is not
displayed in the LDEV list.
When Flex Copy XP is used with StorageWorks XP1024/XP128, the following
windows do not display information about an internal LU mapped to an external LU:
•
The window that displays information about the storage group (see
Figure 7-8
)
•
The window that displays host properties (see
Figure 9-4
)
•
The Reports window (HTML and CSV) (see
Figure 11-4
and
Figure 11-5
)
The total of the LDEV sizes displayed
in the LDEV list does not match the
displayed total size.
When Flex Copy XP is used in StorageWorks XP1024/XP128, the displayed
information differs because the size of the allocated volume includes the internal
LU mapped to the external LU. This might occur in the following windows:
•
The window that displays information about the storage group (see
Figure 7-8
)
•
The window that displays host properties (see
Figure 9-4
)
•
The Reports window (HTML and CSV) (see
Figure 11-4
and
Figure 11-5
)
Although the connection to the Device
Manager server is disconnected, the
following error message is not
displayed: “Lost Connection to
Server.”
In the following operation environment or condition, this error message might not
be displayed:
•
When using a Web Client in Solaris™ or HP-UX.
•
When the LAN cable at the Device Manager server is disconnected.
The settings specified by using the
Java™ GUI are not applied to the
storage subsystem configuration.
If the Java™ GUI is closed while an operation is in progress in the Java™ GUI, that
operation will be interrupted. In such a case, the storage subsystem might not be
configured as specified because only a part of the operation was processed. If an
operation is interrupted, restart the Java™ GUI, check the configuration of the
storage subsystem, and make any necessary changes. If a LUN becomes invisible,
execute LUN scan.