HP XP Command View Advanced Edition Software User Manual
Page 193
Troubleshooting 193
Table 12-1
General Troubleshooting Information
Problem Description
The File Download panel displays
when you invoke the Java™ GUI.
The Java™ Web Start software may have been previously installed and removed.
When JWS was removed, the association between the file extension “.JNLP” and
the JWS application may not have been removed. When the link to the .JNLP file is
selected, the OS tries to run but does not find JWS. To resolve this situation, run
the installer for JWS again (the “full Java™ Web Start Installer”).
Cannot add the storage subsystem.
Failed during initialization (was unable
to find the device).
Description: Attempt to add the
storage subsystem fails and this error
message displays: “Failed during
initialization of SNMP connection at IP
Address IP-address:port-number
Cause: Cannot connect to the
device.”
Verify that you can ping the IP address from the Device Manager server
workstation (not the client workstation).
Verify the SNMP configuration on the SVP, and make sure that the correct
community name is specified in Device Manager (this should match the community
name entered when configuring the SNMP Agent). A common community name is
public (Device Manager default). Make sure that: Access by IP address is not
limited, or Access is limited by IP address and the Device Manager server is added
to the list.
For further information on SNMP troubleshooting for Device Manager, refer to the
HP StorageWorks Command View XP Advanced Edition Device Manager Server
Installation and Configuration Guide.
Device Manager could not find (using
the discovery operation) the storage
subsystem.
For StorageWorks XP Disk Array, make sure that no other management tools (for
example, Remote Web Console or Remote Console) are connected to the storage
subsystem. Device Manager and other management tools cannot access the same
storage subsystem at the same time.
Cannot connect to the storage
subsystem.
Check for LAN problems and/or SNMP problems on the Device Manager server.
Refer to the HP StorageWorks Command View XP Advanced Edition Device
Manager Server Installation and Configuration Guide for further information on
SNMP troubleshooting.
Make sure that the StorageWorks XP Disk Array SVP is in View mode.
The storage subsystem discovery
processing is very slow.
Microcode level on XP512/XP48 does not support FTP transfer mechanism. The
FTP port in XP512/XP48 SVP must be enabled. To start up the FTP daemon, left
click on ftp daemon icon in task bar.
NOTE:
The FTP daemon is not usually running on the SVP.
XP512/XP48 subsystem discovery
does not finish.
Device Manager may not be able to connect to the XP512/XP48 subsystem by
SNMP. Contact your network administrator.
Slow SNMP response.
The storage subsystem microcode level does not support command complete.
Cannot add/delete volume paths.
Cannot convert unallocated LUs.
For XP12000/XP10000 and XP512/XP48, make sure that the LUN Manager
feature is enabled.
For XP1024/XP128, make sure that the LUN Management feature is enabled.
Cannot secure/unsecure LUs.
Make sure that the LUN security feature is enabled:
For XP12000/XP10000 and XP1024/XP128 LUN Management
For XP512/XP48 Secure Manager
Java™ GUI does not receive alert
messages from the Device Manager
server.
Make sure that the Java™ Web Start software has been configured for
client/server operations (do not use proxy) as described in section
3-4
.
You entered the correct password, but
Device Manager tells you that the
password you entered was not
correct.
Log out and then log back in to Device Manager, making sure to enter the correct
password in the Login panel. Always log on from this panel. Do not use the Java™
Web Start User Authentication panel.
After changes are made in a host
configuration, the information is not
applied to the window that displays
the host properties.
It might take some time for the Device Manager server to recognize the changes in
the host configuration. Wait a while, and then refresh the information in the Show
Properties - host name subwindow.