Getting help – Cabletron Systems HSIM-W6 User Manual
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Chapter 1: Introduction
4
HSIM-W6 User’s Guide
Getting Help
If you need additional support related to this device, or if you have any questions, comments, or
suggestions concerning this manual, contact the Cabletron Systems Global Call Center:
Before calling the Cabletron Systems Global Call Center, have the following information ready:
•
A description of the failure
•
A description of any action(s) already taken to resolve the problem (e.g., changing mode
switches, rebooting the unit, etc.)
•
A description of your network environment (layout, cable type, etc.)
•
Network load and frame size at the time of trouble (if known)
•
The serial and revision numbers of all Cabletron Systems products in the network
•
The device history (i.e., have you returned the device before, is this a recurring problem, etc.)
•
Any previous Return Material Authorization (RMA) numbers
Phone
(603) 332-9400
Internet mail
FTP
ctron.com (134.141.197.25)
Login
anonymous
Password
your email address
BBS
(603) 335-3358
Modem setting
8N1: 8 data bits, No parity, 1 stop bit
For additional information about Cabletron Systems or our products,
visit our World Wide Web site: http://www.cabletron.com/
For technical support, select Service and Support.