Canon mx860 - Manual (Page 908)

Advanced Guide > Troubleshooting > Problems Sending Faxes
Problems Sending Faxes
Cannot Send a Fax
Cannot Perform Sequential Broadcasting by Redialing, or Cannot Dial Using the Numeric Buttons
Cannot Send a Fax Clearly
Errors Often Occur When You Send a Fax
Cannot Send a Fax
Check 1: Is the power turned on?
You cannot send faxes if the power is turned off. Press the ON button to turn the power
on.
If you disconnected the power cord without turning off the power (one of the buttons on
the Operation Panel is lit), reconnecting it turns on the power automatically.
If you disconnected the power cord after pressing the
ON button to turn off the power
(no buttons on the Operation Panel are lit), reconnect it, then press the ON button to
turn on the power.
If the power was turned off due to power failure, etc., the power is automatically turned
on when the power failure is resolved.
Check 2: Is the document being sent from memory?
When the In Use/Memory lamp is flashing, another document is being sent from memory.
Wait until the machine finishes sending it.
Check 3: Is the telephone line connected to the External Device Jack?
Reconnect it to the Telephone Line Jack. Refer to your setup manual.
If you still cannot send a fax, there is a problem with the telephone line. Contact your
telephone company and the manufacturer of your terminal adapter or telephone adapter.
Check 4: Is the telephone line type set correctly?
Check the telephone line type setting and change it as necessary.
Confirming the Telephone Line Connection
Check 5: Is Hook key setting set to Disable? (MX860 series)
When you send a fax manually, dial the number with Hook key setting set to Enable, or dial the
number using the telephone connected to the machine.
Check 6: Is Dial tone detect set to ON?
Resend the fax after a while. If you still cannot send the fax, set Dial tone detect to OFF.
Dial tone detect
Check 7: Is the fax number registered correctly for speed dialing?
Make sure that the fax number is registered correctly for speed dialing.
Registering Recipients for Speed Dialing
Check 8: Does an error occur during transmission?
Check the LCD for an error message.
A Message for Faxing Is Displayed on the LCD
Print the Activity report and check for an error.
Printing the Activity report manually
Check 9: Is the telephone line connected correctly?
Check that the telephone line is connected correctly to the proper jack. If so, then there is a
problem with your telephone line. Contact your telephone company.
Check 10: Is the document loaded properly?
Remove the document, then reload it on the Platen Glass or in the ADF.
Page 908 of 997 pages Problems Sending Faxes