Allied Telesis AT-WA7501 - Manual (Page 263)

AT-WA7500 and AT-WA7501 Installation and User’s Guide
263
General Security Troubleshooting
This section provides you with information on getting help with your secure
network and some problems and solutions.
Recovering a
Failed Access
Point
Note
Do not use this procedure to upgrade your access point software.
For help, see “Upgrading the Access Points” on page 266.
You should never need to use this procedure. However, if your access
point is not functioning, you may need to download an entirely new file
system. If the access point loses all its files except the boot ROM code,
Table 15. General Security Troubleshooting
Problem/Question Possible Solution/Answer
You enabled secure IAPP
in your network, but the
access points do not
communicate with the root
access point. ˆ The root access point is running software
release 1.80 or later. All access points must
also be running software release 1.80 or later.
Upgrade all access points to the same
software release as the root access point.
ˆ Verify that you enabled secure IAPP on all
access points.
ˆ In the root access point, click Maintenance >
AP Connections. If any access point station
radios are blocked, re-enter the IAPP secret
key in all access points.
You are implementing
802.1x security and you
cannot get an end device
to authenticate with a
RADIUS server. ˆ Verify that the RADIUS server IP address is
correct. Re-enter the RADIUS server secret
key in both the access point and the RADIUS
server.
ˆ Verify that the IAPP secret key is the same in
all access points.
ˆ Verify that the access point that the end
device is communicating with has the 802.1x
Authentication field set to authenticate the
radio that is in the end device.
ˆ Verify that the root access point is running
software release 1.72 or later.
ˆ Verify that your end device is configured
properly for 802.1x security. For help, see the
end device user’s manual.