Allied Telesis AT-WA7501 - Manual (Page 254)

Chapter 8: Managing, Troubleshooting, and Upgrading Access Points
254
You cannot ping or telnet
to an access point. 1. You must set an IP address and
subnet mask using a communications
program before you can remotely
connect to the access point.
2. Verify that you did not disable the
Telnet Access field in the Security
screen.
3. The access point may have lost its
files. For help, see “Recovering a
Failed Access Point” on page 263.
The Ping Utility screen
does not appear when you
click a MAC address or an
IP address in the AP
Connections screen. The web browser you are using does not
have Java support. Allied Telesyn
recommends that you use Internet
Explorer v3.0 (or later) or Netscape
Communicator v4.0 (or later).
You cannot connect to the
access point using
MobileLAN manager or
another SNMP
management station. Verify that you did not disable the SNMP
Access field in the Security screen.
The end device cannot
connect to the network. ˆ From the Maintenance menu, choose
AP Connections and verify that the
MAC address of your end device
appears on your PC screen. If it does
not appear, your end device is not
communicating with the access point.
Check your radio configuration
settings.
ˆ Verify that the access point is not
filtering out the type of traffic you are
trying to pass through it.
The end device cannot
synch to the access point. Verify that the end device and the access
point have the same SSID (network
name) and security.
Table 11. General Troubleshooting (Continued)
Problem/Question Possible Solution/Answer