HP LaserJet 3150 All-in-One Printer series - Manual (Page 201)

EN Solving scanning problems 199
Items lose their
formatting or have
strange formatting
codes in them. The correct word-processing program
may not be associated with the link. The link for your word-processing program
should automatically appear. If it doesn’t
or isn’t working correctly, you must
configure the word processor link,
specifying the correct output word
processor. See the software Help for
instructions. If the problem persists, you
may want to reinstall the JetSuite Pro
software.
The OCR link for
your word
processing
program is missing
on the Manager
toolbar. The program is not supported.
The word-processing program is not
selected to appear on the Manager
toolbar. The toolbar can show up to six
programs.
The toolbar is too large and the icon
cannot be seen.
You will not be able to use that word-
processing program with the JetSuite Pro
software.
See “Customizing the Manager toolbar”
on page 90.
Reduce the number of programs on the
toolbar. See “Customizing the Manager
toolbar” on page 90.
Increase the resolution of your computer
screen.
A high percentage
of incorrect
characters appear
in an item that was
converted with the
OCR link. The accuracy of the OCR link depends on
the quality, size, and structure of the
original document and on the quality of
the scan itself. To obtain the best possible results when
using the OCR link, choose the scan
setting for text and process only crisp,
clear text. Tables, spreadsheets, and
handwriting do not translate well.
Scan text using the 300 dpi, 1 bit per pixel
setting. See “About OCR software” on
page 90.
Print a document from a word-processing
program, scan it, and then OCR it to see if
the results are better.
Calibrate the scanner. See “Cleaning the
scanner path” on page 213.
Items loaded in the
document feeder
tray fall forward out
of the tray. The item is on a very lightweight media. Do not try to pull the page out because
you may damage the scanner. To remove
the page, see “Clearing jams from the
scanner area” on page 160. Then, curl or
roll the item in the direction of the printed
side, unroll it, and reload the item.
Problem Cause Solution