HP LaserJet 3150 All-in-One Printer series - Manual (Page 182)

180 8 Troubleshooting and Maintenance EN
Incoming fax calls
are not being
answered by the
HP LaserJet 3150
product
(CONTINUED). A voice messaging service may be
interfering with the product answering
calls.
The Receive to PC option may be
selected.
The product may be out of paper and the
memory is full.
There may be too many devices
connected to the phone line.
The phone line may not be working.
Fax forwarding may be enabled.
Do one of the following:
• Discontinue the messaging service.
• Get a phone line dedicated to fax calls.
• Set the product to answer in Manual
mode. In Manual mode, you must start
the fax receive process yourself.
• Leave the product set to Automatic
mode and lower the rings to answer for
the product below the rings to answer
for the voice mail (see the getting
started guide for the limits in your
country/region). The product will
answer all incoming calls.
To see if the computer is receiving faxes,
start the JetSuite Pro software. On the
Options menu, click PC Fax, and then
select the Receive tab. To receive faxes to
the product, clear the Receive to PC
check box and click OK.
Refill the paper input bin. The
HP LaserJet 3150 product prints faxes
received to memory and resumes
answering fax calls.
Try removing the last device connected
and see if the HP LaserJet 3150 product
works. If not, keep removing devices and
retrying.
Connect the product to a jack for another
phone line.
Connect a telephone to the outlet in place
of the product and make a telephone call
to ensure the phone line is working.
See “Using fax forwarding” on page 38 to
disable fax forwarding.
Problem Cause Solution