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TROY Group MAN-EXT2000 User Manual

Page 197

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Troubleshooting 14-23

configured using the MUSER or MANAGE utility on the
file server.

4. Verify that the StreetTalk name associated with the print

server service name exactly matches the name of the print
queue that was configured using the MSERVICE or
MANAGE utility on the file server.

5. Check to see that you have not exceeded the user limit on

your Banyan file server (because the print server must
login as a user), that printing is enabled on the queue,
and that there are no security restrictions on the file
server that would prevent the print server from logging
in.

6. There is a problem with Banyan 7.1 and diskless print

servers (not just TROY XCD) which causes the print
server to intermittently go into a logged out state. This
problem was fixed in V3.40E firmware, so upgrade the
print server to this firmware version or later.

7. There was a problem with firmware versions 3.40B and

earlier in which the print server would not log into very
large networks. If you are experiencing this problem,
upgrade the print server to the latest firmware.

8. Print servers with version 3.37 or earlier firmware will

not log into VINES 7.0 or later file servers. The solution
is to upgrade the print server to the latest firmware.

9. If you are running both NetWare and VINES on your client

PC, XAdmin will default to NetWare. To force XAdmin
to look at Banyan-enabled print servers, select Run from
the Windows 95 Start menu. Enter the appropriate