TROY Group MAN-EXT2000 - Manual (Page 191)

Troubleshooting 14-17
print server. If you cannot ping the print server, you will
not be able to print.
2. Make sure that TCP/IP and lpr printing are installed and
running on the Windows NT system or the LAN Server
file server.
3. If you are having problems printing to the TROY XCD
print server from a client PC that is connected to a
Windows NTAS or LAN Server file server, verify that you
can print a job directly from the DOS or OS/2 prompt on
the file server. If you can print from the file server but not
from the client, then the problem is probably with the
NetBEUI communications rather than with the TCP/IP
link to the TROY XCD print server. Check your file
server network setup (for example, make sure that you can
print from the client to other printers on the network.
4. If you have problems with Windows NT queues locking
up when the active print job is deleted, try setting the IP
timeout to one minute with the console command
SET
IP TIMEOUT 1 .
5. There were a number of lpr/lpd-related problems fixed in
the V3.46 firmware. Therefore, if you are experiencing
intermittent queue problems and you have an older version
of firmware, TROY XCD recommends that you upgrade to
3.46 or later.
Windows 95/98 Peer-to-Peer Troubleshooting
If you are having trouble printing on a Windows 95 Peer-to-
Peer network, check the following: