TROY Group MAN-EXT2000 - Manual (Page 192)

14-18 Troubleshooting
1. If the print server does not show up under JetAdmin on a
Windows 95/98 Peer-to-Peer network, try removing all of
the Windows 95 network software from the Network
Control panel and then reinstalling them as follows:
- First install the IPX/SPX-Compatible Protocol, the
Client for Microsoft Networks, and the network
adapter card driver.
- Restart the system, and then add the HP JetAdmin
service.
2. Because of the many changes that have been incorporated
in Windows 95/98 Peer-to-Peer printing since its
introduction, it is a good idea to upgrade to the latest
version of JetAdmin (available on the HP web site at
http://www.hp.com ).
LAT Troubleshooting
If you cannot print from a VMS system and you have
checked the hardware and network as described in the
previous steps, then check the following (note that it is
always a good idea to try creating a new queue with a
different LAT port to reduce the possibility of setup errors):
1. If the queue pauses (Dataset Hangup or Error Writing
As) when you try to print, check that the TROY XCD
print server node name and port name (or service name)
agree with the names defined for the VMS print queue in
LATCP or for ULTRIX print queue in the
/etc/
printcap file ( ts parameter) and lcp -h command.
The names MUST EXACTLY agree in order for printing