TROY Group MAN-EXT2000 - Manual (Page 187)

Troubleshooting 14-13
TIMEOUT parameter in your CAPTURE statement to a
higher value (at least 50 seconds for Windows).
9. Because of a bug in the vendor's software driver, file
servers equipped with certain models of SMC Ethernet
controllers may crash when a TROY XCD print server is
connected to the network. This problem, which primarily
affects EISA-based controllers made in 1993 or earlier, is
not specific to TROY XCD print servers, and can be
fixed by upgrading the file server with the latest SMC
drivers. Contact SMC technical support at (516) 435-
6250 for additional information and instructions on how
to download the new drivers from the SMC bulletin
board.
AppleTalk and PATHWORKS for
Macintosh Troubleshooting
If you cannot print from an AppleTalk or PATHWORKS for
Macintosh computer, you have checked the hardware and
network as described in the previous steps, then check:
1. Make sure that you are running Phase 2 AppleTalk and
that you have selected the correct network interface from
the Network Control Panel on the Macintosh.
2. If you have a large network, make sure that you have the
Laser Writer V8.2 or later drivers (or equivalent driver
such as the HP LaserJet 8.2), since earlier versions may
cause PostScript errors. Also, verify that you get the
correct printer information when you select Printer Info
from the Setup button in the Chooser.