TROY Group MAN-EXT2000 - Manual (Page 188)

14-14 Troubleshooting
3. If you are using the LaserWriter 8.4 (or above) drivers
and the print server is at firmware revision 3.34 or
earlier, then upgrade the print server to the latest
firmware.
4. Make sure that you have selected the correct Printer
Description File (PPD) from the Chooser (otherwise
PostScript errors may result)
5. If you are running PATHWORKS FOR Macintosh verify
that you can print directly from VMS and that you have
V1.1 or later of PATHWORKS.
6. Verify that you have selected the correct AppleTalk zone.
Because the TROY XCD print server gets its zone
information from router broadcasts, it may not be in the
zone you expect, and will therefore not show up in the
Chooser. If this is the case, you may need to force the
zone name with the
SET APPLETALK ZONE
command described in Appendix A.
7. Verify that you have a PostScript printer, because
AppleTalk and PATHWORKS for Macintosh require
PostScript. If you have a printer with automatic language
switching, the printer may need to be manually forced
into PostScript mode via the printer front panel.
8. If you are using PATHWORKS for Macintosh, make sure
that you specified the LAT port (not the normal
name@zone ) as the destination.
9. Make sure that PATHWORKS for Macintosh software
has been upgraded for support of the Macintosh System 7
finder (a patch is required; the easiest way to determine
this is to find out if you have Macintosh computers with