TROY Group Digital Imaging Order Form - Manual

Digital Imaging Order Form
Document #11-19295-001 Rev. R Page 1
TROY Group, Inc. Digital Imaging Order Form
TROY Group, Inc. offers a variety of digital imaging services for TROY and Hewlett-Packard printers. Digitized signatures
and/or logos can be provided to you on a DIMM, Card, USB or via E-MAIL. This order form will guide you through the process
of ordering digitized signatures and logos.
Technical Information and Ordering Instructions:
1. If you have any questions, please contact your reseller, or TROY Digital Imaging Administrators directly by calling (800)
332-MICR (6427), or via e-mail at [email protected] .
2. Please be sure you have the most current Digital Imaging Order Form to ensure order accuracy by visiting our web site:
http://www.troygroup.com/products/digital/signature_logo.aspx
3. Please complete all applicable steps shown below on this page as required, based on the items ordered. Also supply all
requested information on each form before sending the designated pages back to TROY Group.
4. Normal order processing is 5 to 7 business days. An order can be expedited to a 2 business day order processing for an
additional cost.
5. Digital Imaging orders will not be completed or may be delayed if any of the requested information on any of the
returned forms is missing or incomplete.
6. RESELLERS NOTE: TROY Group may need to contact the customer directly to ensure customer satisfaction.
7. Prepayment is required for all Digital Imaging Orders. You may use your credit card or set up a credit account by
contacting the TROY Digital Imaging Administrators directly at (800) 332-MICR (6427).
8. Actual freight charges are determined upon shipping. Payment terms are prepaid or NET 30 upon credit or account
approval. Applicable taxes apply.
9. Documents that must be mailed back to TROY (using the address labels provided at the back of this order form) are
marked with this symbol:
10. New image orders will default to the 1 LPI (lines per inch) image cell format. New customers, with no prior image
format established with TROY, will have their images processed in this format, unless requested otherwise.
11. Signatures and logos are limited to a maximum printed size of 1" X 3" for the 1 LPI format product (for customers that
have not had an image previously prepared by TROY) and 0.63" X 3.30" for the 6 and 8 LPI format product (for
customers that have had an image previously prepared in this format by TROY). Signatures/logos that exceed the
length limit can be easily accommodated by the addition of cells to the length of the image block. The height limit
should be maintained if possible for the purpose of keeping the metric files standard in the event that additional
signatures and logos are added later. Custom files are also available from TROY (please call for a quote).
~ If you have any questions please contact us at 1-800-332-MICR (6427) or [email protected] ~