TROY Group MAN-EXT2000 - Manual (Page 179)

Troubleshooting 14-5
automatically switch between PCL and PostScript.
However, older printers like the LaserJet II, LaserJet III,
and LaserJet IIISi require that the printer be set to the
desired language through the printer front panel.
Also, verify that you have set up the drivers correctly on
the workstation. Some printers, like the Epson Stylus,
require special drivers and will not print if standard PCL
or PostScript drivers are used.
Checking the Network Connection and Cabling
If the self-test page prints but you cannot print documents,
first check the network connection and cabling.
1. If you are connecting to a 10baseT network, verify that
the XConnect II and XConnect II Lite RECV and XMIT
LEDs are BOTH lit. If you have an XConnect 100, the
Link OK LED should be on. If the appropriate LEDs
are not on, there is probably a bad 10baseT or
100baseTX cable or the hub port is bad. If possible, try a
different cable and hub port, or try connecting a different
device (such as a PC) to the cable.
2. If you have an old XConnect II (V3.19 firmware or
earlier), make sure that you have set switches 2 and 3 for
the correct type of Ethernet.
3. If you are using a repeater or hub, make sure that SQE
(heartbeat) is turned off at the hub (this is the default
setting for most hubs). Also, if you have a hub or
multiport repeater, verify that the hub or repeater port is
good by trying the print server on a different port.