Epiphan Pearl Mini Live Video Production System User Manual
Page 418
Pearl Mini User Guide
Problem
Action(s) to Resolve
3. Enter a low negative value (i.e. -5) in the Frame Grabber's
Vertical Shift field.
4. Reduce the number of channels encoding data.
Stream won't play in my media player or
browser.
Verify that the Stream Type matches with the media player
used and that you have the correct url or SDP file for the
player. See
Stream content using HTTP, HTTPS or RTSP
Stream to a media player or smart TV
.
If you still cannot see the stream, try disabling your local
computer firewall.
If the issue is still not resolved, contact Epiphan Support at
The stream interrupts or the image
breaks up.
The following tips can help diagnose image problems:
1. Ensure the source resolution is used as the output or
recorded resolution. Up-scaling and down-scaling can
affect picture quality. See
2. Increase the
Bitrate
value and/or decrease the
Limit
frame rate
value in the Encoding menu. See
.
3. Check network settings including filters, routers and
application settings. Packet loss can result in stream
failure.
Recording won't start.
If recording will not start, check the Disk Status Information to
see if the system is out of disk space. See
.
Firmware upgrade fails.
Reboot the system and try again. If the problem persists,
contact Epiphan support at
Certain Media players won't play encoded
videos but others will.
Depending on the media player used, there could be different
issues. If you encounter a playback issue, try using a different
media player. Some issues we know of include:
1. On Windows 10, the Movies & TV app sometimes fails to
playback MP4-fragmented files with MP3 audio: try
changing your MP4 audio encoding to AAC.
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