Epiphan Pearl Mini Live Video Production System - Manual (Page 385)

Pearl Mini User Guide Support
6. Test that Pearl Mini can access the maintenance server:
a. From the Configuration menu, click Network .
b. In Network Diagnostics , enter epiphany.epiphan.com and click ping .
c. The result of the ping should show an IP address for epiphany.epiphan.com. Report any packet
losses to Epiphan support.
7. If Pearl Mini can't reach the maintenance server, check the network settings (see Configure DHCP ) to
ensure DHCP is selected or a DNS server is listed, then try again. Consult with your network
administrator if problems persist.
8. If Pearl Mini reaches the maintenance server, ensure your firewall has port 30 open.
9. Confirm with Epiphan support that they are able to access your Pearl Mini for remote troubleshooting.
Disable remote support
Remote support is enabled by default. You can turn remote support off for your Pearl Mini using the Admin
panel.
Disabling remote support removes the ability for Epiphan to reset a lost admin password on your
Pearl Mini. If you forget the admin password and remote support feature is off, you will need to
return the system to Epiphan for reprogramming.
To disable remote support for your Pearl Mini:
1. Login to the Admin panel as admin , see Connect to the Admin panel .
2. From the Configuration menu, click Maintenance . The maintenance page opens.
3. Uncheck Enable remote support to disable incoming connections from Epiphan Systems.
4. Uncheck Enable connection to maintenance server to disable outgoing links to the Epiphan
maintenance server epiphany.epiphan.com.
5. Click Apply .
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