Epiphan Pearl Mini Live Video Production System - Manual (Page 416)

Pearl Mini User Guide
Troubleshooting Quick Reference
Use the follow quick reference table for help if you are experiencing problems or unexpected behavior from
your Pearl Mini.
Table 87 Troubleshooting Quick Reference
Problem Action(s) to Resolve
Not sure if the connected video inputs
are being captured.
Check each source's input from the source preview in the
Admin panel.
OR
Check the touchscreen interface to view confidence monitoring
for each channel, see
About the touch screen .
OR
Check the Dashboard interface in Epiphan Live, see Monitor
video and audio input sources .
No sound is coming from an audio
source.
Verify that you are using the correct audio input by following
the steps in
Configure encoding .
OR
Check the audio meter from the Dashboard view in Epiphan
Live, see
Monitor video and audio input sources .
OR
Check the touchscreen interface for audio monitoring or use
the 3.5 mm audio jack on the front of Pearl Mini to verify audio,
see
About the touch screen .
Captured SDI audio contains audible
"clicking" sound or other audio
distortions upon playback.
Ensure audio sample rate is set to 48 kHz. Lower sample rates
(i.e. 32 kHz and 44 kHz) can sometimes cause audio distortion.
When previewing a channel using the Live
broadcast link or the preview link in the
Admin panel, some web browsers do not
play audio.
The Flash (FLV) plugin must be installed for your web browser
to play back audio that's encoded as PCM.
Web browsers that use Flash players to preview video do not
support audio that's encoded using 48 kHz MP3 or 48 kHz
PCM.
Too much noise is present in the audio Check the input level of the audio source to make sure it's the
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