Epiphan Pearl Mini Live Video Production System User Manual
Page 417
Pearl Mini User Guide
Problem
Action(s) to Resolve
output.
. Modify the input
gain
.
Video playback is fine, but when I play the
clip in Adobe Premiere Pro the audio and
video are out of sync.
Adobe Premiere Pro has a known issue handling video that is
recorded using a variable frame rate. Convert the clip to a
constant frame rate using a third-party software, such as
Handbrake, before editing in Adobe Premiere Pro.
Adobe Premiere Pro won't load my .mp4
recording from Pearl Mini.
Check if the selected recording format in Pearl Mini is MP4-
Fragmented. Adobe Premiere Pro does not currently support
fragmented .mp4 files. Before editing in Adobe Premiere Pro,
convert the clip to progressive .mp4 format. Run the file
through ffmpeg or a third-party software such as Handbrake to
preserve both audio and video output.
I can't preview my channels using the
Epiphan Live Dashboard on Chrome even
after I updated the security certificate for
my website
Some versions of Chrome and Microsoft Edge don't display
channel previews from the Dashboard if you're on an HTTPs
network and your website has an insecure or invalid security
certificate, even after you update the security certificate. Use a
different web browser such as Firefox or update the version of
your web browser, then add the security certificate for the
website to the exceptions list.
Image quality is poor or insufficient.
The following tips can help improve image quality:
1. Ensure the source resolution is used as the output or
recorded resolution. Up-scaling and down-scaling can
affect picture quality.
2. Increase the
Bitrate
value and/or decrease the
Limit
frame rate
value in the Encoding menu. See
.
Frames per second are lower than
expected.
The following tips can help improve frames per second (fps):
1. Increase
the Limit frame rate
value and/or decrease
the
Bitrate
value in the Encoding menu. See
.
2. Reduce the number of actions happening
simultaneously on the system (i.e. if streaming,
recording, and copying files, consider waiting to copy
files until after streaming and recording are complete).
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