2N NetStar Admin manual - Manual (Page 232)

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20s.
Queue parameters
The queue parameters are only available on the group and user levels. The Station
is the only parameter on the station level. polling timeout
Queue – use this option to enable call queuing. It means that if an incoming call
is routed to a busy extension with a queue, the call is not terminated, the calling
user hears the alert tone and can wait for connection. After the current call is
terminated, the phone of the called user is alerted again with your call from the
queue. If the queue is disabled, the incoming call on a busy extension is
terminated with the 'User busy' cause. The default value of this parameter is NO
(queue disabled).
User busy when station busy – use this option to select whether or not an
incoming call shall make the user busy. The option is enabled by default, which
means that the user cannot use two own stations at the same time or call from
one own station to another.
Queue depth – use this parameter to set the maximum count of calls to be
queued. All excessive calls will be rejected as if the queue had been disabled
(User busy). If you set this parameter to zero, the count of queued calls will be
unlimited. The default value of this parameter is zero (unlimited).
Queue timeout [ms] – use this parameter to define the delay between the end
of the previous call and the beginning of the next queued call alerting. The
default value 0 s (alerting starts without delay).
Maximum time in queue [s]
– use the parameter to define the period of time
for which the calling subscriber may stand in the queue. When this time elapses,
the incoming call is terminated.
Repeated attempt timeout for stations [s] – use this parameter to set the
time interval for the PBX to re–try to route a call to the selected station. The
selection is designed primarilly for external stations, which may be occupied by a
call that is not made via the PBX. The busy status is identified the moment the
PBX tries to make a call and the network sends the busy tone (cause 17 – User
busy is only respected). Call routing is terminated temporarily, but, with an
active queue, it is necessary to know when the given station is free and ready to
answer. In these cases, the other user stations are not called repeatedly. The
parameter is also useful for internal ports with multiple logged–in stations. While
one station is speaking on one port, the other cannot be used and is attempted
repeatedly until it gets free or the calling subscriber hangs up. In this case, the
other user stations are alerted too since the busy cause from the virtual port
does not mean a busy user.
Next call – use this parameter to compile a caution on an incoming queued call.
The default value of this parameter is
(caution disabled). NO
Next call tone – set the progress tone to be played to the user during an active
call if there is a call in the queue for the user. The progress tones with the Off
option can only be used for this function. The
tone is a good Queue Alert
example. If you do not have this progress tone in your list, click on Add default
. progresses
Identification parameters
All identification parameters are available on all hierarchical levels of the PBX except
for the
parameter, which is active on the group and user levels Outgoing hold CLIP
only.