2N NetStar Admin manual - Manual (Page 173)

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Ring Groups
Ring Group
The ring group is a routing object that is used for routing an incoming call or SMS
message to more destinations at the same time. When the call is answered, the other
destinations stop ringing and display the Missed call message. For more information
refer to the Global Parameters menu, the
item. Unselected as missed
The ring groups are also used as user groups for taking over calls. The users who miss
their calls due to absence may use the
and Take over from group Take over from
selections. For these purposes, the ring group has to contain extensions my group
only!
Ring Group Setting
To set the ring groups use the menu. A Routing – Routing objects – Ring groups
list of available ring groups is displayed on the left. Add, delete or rename the ring
groups using the context menu. Moreover, the following options are available:
Default – use this option to add default ring groups. Rings groups are added to
any group or subgroup that contains a user.
Update – use this option to update the currently selected default ring group.
Update all – use this option to update the contents of all default ring groups at
once.
If you choose one of the ring groups, you can set its parameters on the right–hand side
of the menu.
The menu consists of the following parameters:
Number – is used as a ring group identification for taking over calls. If this
number is not filled in, the ring group cannot be used for the Take over from
and services. Use the to group Take over from my group Default alert tones
select specific alert tones for specific situations.
Default alert tones– in this section you can set up different alert tones for
specific situations.
Normal – set the alert tone that is used in all situations except for the two
cases mentioned below.
Queued – set the alert tone to be used for routing to a extension with an
active queue. The incoming call has to be queued, otherwise the normal
alert tone is used.
No–port extension – set the alert tone for routing to a no–port extension
user (external extension). An external extension and one internal extension
(active) at least have to be assigned to the user. Otherwise you will hear
the alert tone.
In addition to the above–mentioned parameters, an object adding table is available.
The table consists of two columns with the following meanings:
Destination type – in this column select the type of the routing object to be
used for incoming call routing. Define the extension, user, virtual port, set, ring
group, bundle, ringing table and such objects as DISA, VoiceMail and service, or