Apple Cinema Tools 4 - Manual (Page 248)

• The version of Cinema Tools you have installed, including updates if applicable. To find
the version of Cinema Tools, choose Cinema Tools > About Cinema Tools.
• The model of computer you are using.
• The amount of RAM installed in your computer, and how much is available to
Cinema Tools. To find out how much RAM is installed, choose Apple menu > About
This Mac.
• What other third-party hardware is connected to or installed in the computer, and who
the manufacturers are. Include hard disks, graphics cards, and so on.
• Any third-party plug-ins or other software installed along with Cinema Tools.
In certain support situations, AppleCare may require information about both your
computer and how this particular application is configured. Choosing Help > Create
Support Profile creates a file that contains the necessary information and can be emailed
to AppleCare. You would not normally use this feature unless directed to by an AppleCare
representative.
To access AppleCare Support for Cinema Tools, go to
http://www.apple.com/support/cinematools .
248 Appendix C Solving Problems