Apple Cinema Tools 4 - Manual (Page 247)

• Make sure that all the clips in your sequence have the same frame rate as the editing
timebase for the sequence in Final Cut Pro. See the Final Cut Pro documentation for
details about setting the editing timebase in the Sequence Preset Editor.
• There may be dropped frames or discontinuities in the key numbers of the video. Try
recapturing the clips.
When you try to use the Reverse Telecine feature, you see an error about dropped
frames
• Occasionally there are clips that contain frames that are longer than they should be.
This situation can cause the Cinema Tools reverse telecine process to report one or
more dropped frames, when in fact there aren’t any. Try conforming the clip to 29.97 fps
with the Conform feature, then start the reverse telecine process again.
• If frames were actually dropped during the capture process, it’s best to recapture the
source clips without dropped frames because dropped frames can interfere with the
reverse telecine process. See
Avoiding Dropped Frames for more information.
You see unexpected .tmp files
• Cinema Tools may create several temporary files in the process of creating the cut list.
These files are normally deleted when the process is complete, so you don’t see them.
If a system failure occurs before the film list is generated, these files might not be
deleted. If you find any Cinema Tools–generated files with a filename extension of .tmp,
.tmp.dat, or .tmp.idx, you can delete them.
In the cut list, you see an error about a temporary file
• If a problem occurs while Cinema Tools is creating a temporary file, you might see error
messages about these files in the cut list. The most likely reason for this problem is that
there is not enough disk space available on the storage volume. Make sure the storage
volume has disk space available.
Contacting AppleCare Support
Included in your Final Cut Studio package is documentation about the support options
available from Apple. Several levels of support are available, depending on your needs.
Whatever your issue, it’s a good idea to have the following information immediately
available when you contact Apple for support. The more of this information you have
ready to give to the support agents, the faster they will be able to address your issue.
• The Support ID number found on the back of the Installing Your Software booklet that
came with Final Cut Studio.
Note: The 11-digit Support ID number is different from the product serial number used
to install Final Cut Studio.
• The version of Mac OS X you have installed. To find the version of Mac OS X, choose
Apple menu > About This Mac.
247 Appendix C Solving Problems