3 internet access, Internet access – ZyXEL Communications NBG410W3G User Manual
Page 342
Chapter 21 Troubleshooting
NBG410W3G Series User’s Guide
342
V
I cannot use FTP to upload / download the configuration file. / I cannot use
FTP to upload new firmware.
See the troubleshooting suggestions for
I cannot see or access the Login screen in the web
Ignore the suggestions about your browser.
21.3 Internet Access
V
I cannot get a WAN IP address from the ISP.
1 The ISP provides the WAN IP address after authenticating you. Authentication may be
through the user name and password, the MAC address or the host name.
The username and password apply to PPPoE and PPPoA encapsulation only. Make sure
that you have entered the correct Service Type, User Name and Password (be sure to
use the correct casing). Refer to the WAN setup chapter (web configurator).
2 Disconnect all the cables from your device, and follow the directions in the Quick Start
Guide again.
3 If the problem continues, contact your ISP.
V
I cannot access the Internet.
1 Check the hardware connections, and make sure the LEDs are behaving as expected. See
the Quick Start Guide and
2 Make sure you entered your ISP account information correctly in the wizard, or WAN
screen. These fields are case-sensitive, so make sure [Caps Lock] is not on.
3 If you are trying to access the Internet wirelessly, make sure the wireless settings in the
wireless client are the same as the settings in the AP.
4 Disconnect all the cables from your device, and follow the directions in the Quick Start
Guide again.
5 If the problem continues, contact your ISP.
V
I cannot access the Internet anymore. I had access to the Internet (with the
ZyXEL Device), but my Internet connection is not available anymore.