Canon EOS R5 C VR Creator Kit with RF 5.2mm f/2.8 Dual Fisheye Lens - Manual (Page 222)

Trouble s hooting
222
Network Functions
Along with this list, refer also to the instruction manuals of the access point or other external devices you are
using.
A u s er with the s ame login name i s already acce ss ing the camera.
- Thi s me ss age appear s on the s creen of the connected device. Another device connected to the networ k i s already
operating the camera. To u s e thi s device, fir s t end the connection on the device acce ss ing the camera.
Another device ha s s et the s ame IP addre ss .
- Another device on the s ame networ k ha s the s ame IP addre ss a s the camera. Change the IP addre ss of the conflicting
device or the camera.
Another device with the s ame IP addre ss already connected to the network.
- Another device on the s ame networ k ha s the s ame IP addre ss a s the camera. Change the IP addre ss of the conflicting
device or the camera.
- When u s ing a networ k with a DHCP s erver, if the camera’ s IP addre ss a ss ignment i s s et to [Manual S etting], change it
to [Automatic S etting] ( A 167).
Connection refu s ed by FTP s erver.
- The FTP s erver i s s et to allow connection s only with s pecific IP addre ss e s . Chec k the camera’ s IP addre ss ( A 167),
and add it to the FTP s erver’ s permi ss ion li s t s etting s .
Error code returned from the FTP s erver for the data s e ss ion.
- The FTP s erver terminated the connection. Re s tart the FTP s erver.
- Change the file acce ss permi ss ion s etting s on the FTP s erver to allow reading, writing and acce ss ing log s .
- Allow acce ss permi ss ion s to the s elected de s tination folder on the FTP s erver.
- Chec k that the FTP s erver i s turned on and wor k ing properly.
- Chec k that there i s enough available s pace on the s torage device (hard di sk drive, etc.)
Ethernet connection lo s t.
- You attempted to u s e an Ethernet (wired) networ k connection but the Ethernet cable i s not connected. Chec k that the
Ethernet cable i s correctly connected to the WFT-R10 Wirele ss File Tran s mitter and to the networ k device.
- Chec k that any networ k hub s , router s and s erver s are turned on and wor k ing properly.
File tran s fer completion wa s not confirmed by FTP s erver.
- The camera did not receive a tran s fer completion notification from the FTP s erver for an un k nown rea s on. Turn the
camera and FTP s erver off and then on again and try the file tran s fer again.
Incorrect Wi-Fi pa ss word.
- S et the correct encryption k ey on the camera and the acce ss point.
Multiple acce ss point s detected. Unable to connect. Retry from the beginning.
- Other Wi-Fi device s are u s ing the WP S function (pu s h button method) to connect. Try the operation again or u s e other
method s to configure the networ k ( A 165).
No addre ss a ss igned by the DHCP s erver.
- The camera i s s et to automatic IP addre ss a ss ignment. If the s elected networ k doe s not u s e a DHCP s erver, change
the camera’ s IP addre ss a ss ignment to [Manual S etting] and configure the IP addre ss ( A 167).
- Chec k the DHCP s erver.
• Chec k that the DHCP s erver i s turned on and wor k ing properly.
• Ma k e s ure the DHCP s erver ha s enough IP addre ss e s to a ss ign.
- Chec k the networ k .
• Chec k if a router with an active gateway function i s not being u s ed on the networ k you are trying to connect to.
• S et the correct gateway addre ss on the camera and on all the device s connected to the s ame networ k .
• Contact the networ k ’ s admini s trator and obtain the correct gateway addre ss . Enter the s ame addre ss in the
camera’ s networ k s etting s .
No connectable device found
- Chec k that Content Tran s fer Mobile i s open.
- Chec k that the camera and the s martphone are connected to the s ame networ k .
No re s pon s e from acce ss point.
- Chec k that the acce ss point i s wor k ing properly.
- Refer to Precautions Regarding Wi-Fi Networks (
A
216) and chec k if there are applicable s tep s you can ta k e.