Canon EOS R5 C VR Creator Kit with RF 5.2mm f/2.8 Dual Fisheye Lens - Manual (Page 216)

Trouble s hooting
216
Cannot connect with an acce ss point.
Cannot e s tabli s h a Camera Acce ss Point connection with a network device.
- Chec k that the WFT-R10 Wirele ss File Tran s mitter i s correctly attached to the camera.
- If the networ k connection icon (
A
173) doe s not turn white, turn off the camera, remove the Wi-Fi adapter and
correctly attach it again.
- When connecting to an acce ss point, chec k that the s etting s on the networ k device the camera i s trying to connect
with are correct.
- When you re s et all the camera s etting s , all networ k s etting s are lo s t a s well. Configure the networ k s etting s again
( A 165).
- The wirele ss s ignal i s not s trong enough or there are other device s in the vicinity interfering with the wirele ss s ignal.
Refer to Precautions Regarding Wi-Fi Networks ( A 216).
Cannot connect with a wired (Ethernet) network.
- Chec k that the WFT-R10 Wirele ss File Tran s mitter i s correctly attached to the camera.
- Turn off the camera, di s connect the Ethernet cable from the WFT-R10 and connect it again.
- U s e a category 5e or better s hielded twi s ted pair ( S TP) Ethernet cable.
- Try replacing the Ethernet cable.
- When you re
s et all the camera s etting s , all networ k s etting s are lo s t a s well.
- Chec k that the networ k device to which the camera i s connected i s on and functioning properly. To u s e 1000BA S E-T
connection s peed s , ma k e s ure to u s e networ k device s compatible with Gigabit Ethernet (1000BA S E-T).
The Brow s er Remote application will not s tart on the Web brow s er.
- Ma k e s ure to u s e a connection s etting with the [Brow s er Remote] function s etting.
- The URL entered into the Web brow s er’ s addre ss bar i s incorrect. S elect > [ Networ k S etting s ] >
[Connection S etting] > Connection s etting in u s e > [Chec k S etting s ] and chec k the camera’ s IP addre ss . U s e thi s IP
addre ss a s the URL (
A
177).
The Brow s er Remote s creen i s not di s played correctly on the Web brow s er.
- The device, operating s y s tem or Web brow s er u s ed may not be s upported. For the late s t information about s upported
s y s tem s , vi s it your local Canon web s ite.
- Enable Java S cript and coo k ie s in your Web brow s er’ s s etting s . For detail s , refer to the help module s or online
documentation of the Web brow s er u s ed.
Cannot s tart IP s treaming.
- Ma k e s ure IP s treaming wa s activated on the camera (
A
175).
- If the IP s treaming protocol i s s et to an option other than [RT S P+RTP], ma k e s ure the [De s tination S erver] i s s et
correctly (
A
163).
- IP s treaming cannot be u s ed in the following ca s e s . Chec k the s etting s .
• When s low & fa s t motion recording, pre-recording, frame recording, interval recording, continuou s recording, s econd
card recording function s , relay recording or double s lot recording i s activated.
• When the s y s tem frequency i s s et to 24.00 Hz.
• When the main recording format i s s et to one of the [MP4(HEVC)] or [RAW] option s .When u s ing the camera a s a web
camera.
Cannot connect to a s martphone.
- Connect the camera and the s martphone to the s ame networ k if they are connected to different networ ks .
- Enable the tethering ( s haring a mobile connection) function on the s martphone if it i s di s abled.
Precaution s Regarding Wi-Fi Network s
When using a Wi-Fi network, try the following corrective actions if the transmission rate drops, the connection is
lost, or other problems occur.
Po s itioning a network device (acce ss point, mobile device, etc.)
- When u s ing a Wi-Fi networ k indoor s , place the networ k device in the s ame room a s the camera.
- Place the networ k device in an open, unob s tructed location, where people or object s do not come between it and the
camera.
- Place the networ k device a s clo s e a s po ss ible to the camera. Change the height or facing of the networ k device, a s
nece ss ary.