AMT Datasouth Journey II User Manual
Page 87
77
General Printer - Error Messages
Description and Corrective Action
On line: Burst Err Zone1
Press RESET to Continue
This message indicates the printer was
unable to successfully separate a coupon
from the main stack. This condition is
detected by the Pre-Magnetic Sensor,
which is used to detect the successful
bursting of coupons from BIN 1.
This error can occur when:
•
An incorrect coupon length is
specified in Setup Menu.
•
The coupon stock is not bursting
correctly (improper loading, non-
approved coupon stock, or excessive
dust).
To correct this error:
1. Unlock and open the BIN 1 ACCESS
DOOR.
2. Open the ZONE 1 ACCESS DOOR.
3. Verify coupons are loaded correctly
and remove the coupon that caused
the error.
4. Close the ZONE 1 ACCESS DOOR
and ensure it is latched securely.
5. Close and lock the BIN 1 ACCESS
DOOR.
6. Press the RESET key to clear the
message and continue.
7. Verify the BIN 1 Stock Length feature
is set correctly.
8. If burst failures continue to occur,
verify that you are only using
approved coupon stock.
9. If burst failures continue to occur,
there may be excessive dust in the
unit. Perform the cleaning procedures
and vacuum out all media dust and
debris (especially inside the paper
guide sensor).
10. Clean the rollers, using the
RESET/CLEAN procedure.