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5 troubleshooting table – AMT Datasouth Journey II User Manual

Page 67

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57

4.5 Troubleshooting Table

Symptom

Corrective Action

No Host Communication

or Communication
Problems

Verify that printer is On line.

Verify cable is connected and secured to
COM1.
Verify baud rate, serial type (RS-232), parity,
data bits, DTR, handshaking.
Verify properly selected profile.

Reset profile and re-configure the printer.

Check interface cable (pin outs), cable
connections, or try a new cable.
Verify that the interface cable is shielded and of
proper length.

No Power/Blank Display

Verify power plug is connected to the
printer.
Verify power plug is connected to the power
outlet.
Verify power switch is on (the 1 position).

Try another power outlet.

Print Quality

Verify direct thermal coupon stock is being
used and the proper side is loaded facing up.
Verify that you are using IATA approved
coupon stock.
Adjust the Top Print Position value to increase
or decrease the vertical print position.
Adjust the Left Print Position value to increase
or decrease the horizontal print position.
Adjust the Print Darkness value to increase or
decrease print intensity.
Use printhead cleaning card to clean printhead.

Burst Errors

Verify coupons are properly loaded.

Perform cleaning procedures.

Cover Open Error

Verify BIN 1 ACCESS DOOR is fully closed
and locked.