5 troubleshooting table – AMT Datasouth Journey II User Manual
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4.5 Troubleshooting Table
Symptom
Corrective Action
No Host Communication
or Communication
Problems
Verify that printer is On line.
Verify cable is connected and secured to
COM1.
Verify baud rate, serial type (RS-232), parity,
data bits, DTR, handshaking.
Verify properly selected profile.
Reset profile and re-configure the printer.
Check interface cable (pin outs), cable
connections, or try a new cable.
Verify that the interface cable is shielded and of
proper length.
No Power/Blank Display
Verify power plug is connected to the
printer.
Verify power plug is connected to the power
outlet.
Verify power switch is on (the 1 position).
Try another power outlet.
Print Quality
Verify direct thermal coupon stock is being
used and the proper side is loaded facing up.
Verify that you are using IATA approved
coupon stock.
Adjust the Top Print Position value to increase
or decrease the vertical print position.
Adjust the Left Print Position value to increase
or decrease the horizontal print position.
Adjust the Print Darkness value to increase or
decrease print intensity.
Use printhead cleaning card to clean printhead.
Burst Errors
Verify coupons are properly loaded.
Perform cleaning procedures.
Cover Open Error
Verify BIN 1 ACCESS DOOR is fully closed
and locked.