AMT Datasouth Journey II - Manual (Page 77)

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General Printer - Error Messages Description and Corrective Action
On line: COM1: Error
Press RESET to Continue
This message indicates a communication
error occurred between the printer and
the host.
This error can occur when:
•
The COM1: baud rate, data bits, and
parity configuration is not specified
properly.
•
COM1: cable is not attached or
configured correctly.
To correct this problem:
1. Press the RESET key to continue.
2. Verify the COM1: baud rate, data
bits, and parity settings match that of
the host.
3. Verify the COM1: cable is attached
and configured correctly.
On line: Mag Verify Err
Press RESET to Continue
This message indicates that after several
attempts the printer was unable to verify
the data encoded on the magnetic stripe
of the coupon.
When a magnetic verification error
occurs:
1. The printer will attempt to re-encode/
verify the data on the magnetic stripe
the number of times specified by the
Mag. Verify Count feature.
2. If unsuccessful, the printer will erase
the data on the magnetic stripe, print
VOID on the coupon, and place the
coupon in the REJECT BIN.
3. The printer will then pick a new
coupon and retry the procedure in
steps 1 and 2 the number of times
specified by the Coupon Retry Count
feature.
— continued
4. If the printer successfully recovers
within the retry parameters specified,