AMT Datasouth Journey II - Manual (Page 81)

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General Printer - Error Messages Description and Corrective Action
On line: Jam Zone 1
Press RESET to Continue
This message indicates the coupon was
not transported properly through the
ZONE 1 area of the printer. This
condition is detected by the Pre-Magnetic
and Post-Magnetic Sensors, which are
used to monitor the movement of coupons
through the ZONE 1 area.
This error can occur when:
•
A coupon gets jammed in the ZONE 1
area.
•
The ZONE 1 ACCESS DOOR is not
properly closed and latched.
•
The printer is not sensing coupon
movement correctly.
•
The coupon is not being transported
through the printer at the correct
speed.
To correct this problem:
1. Unlock and open the BIN 1 ACCESS
DOOR.
2. Open the ZONE 1 ACCESS DOOR.
3. Remove the coupon that caused the
error.
4. Close the ZONE 1 ACCESS DOOR
and ensure it is latched securely.
5. Close and lock the BIN 1 ACCESS
DOOR.
6. Press the RESET key to clear the
message and continue.