AMT Datasouth Journey II - Manual (Page 66)

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4.4 Troubleshooting
The diagnostic tests are used to aid in isolating possible printer malfunctions.
These tests assist the operator in determining printer/host problems. Additional
information for printer error recovery is described under the Appendices. For
host to printer communication problems, it is suggested that the operator read
the Connect the Host and Itinerary RS-232 Cables Section. The operator
should also be familiar with displaying and setting the printer features. Refer to
the section on Features and Profiles for this information.
The following section lists symptoms and corrective actions for each problem.
Prior to starting the symptom analysis, it is suggested that the printer be
powered off for approximately 30 seconds and then powered back on. This
clears any remaining data in memory and reloads default Profile settings. If a
problem persists, go to the Troubleshooting Table and locate the symptom that
best describes the problem you are experiencing. Perform the corrective actions
listed for the symptom. If the problem still exists after performing the corrective
actions, or if there is not a symptom that corresponds to the problem you are
experiencing, call your help desk for further assistance.
In the Troubleshooting Table, some corrective actions indicate to check a
Feature Value to make sure it is set correctly. Feature Value settings can vary
between host systems, applications, configurations, etc., and may cause the
particular symptom.
Please read this section before continuing symptom
analysis.
NOTE