AMT Datasouth Journey II User Manual
Page 83
73
General Printer - Error Messages
Description and Corrective Action
On line: Jam Zone 3
Press RESET to Continue
This message indicates the coupon was
not transported properly through the
ZONE 3 area of the printer. This
condition is detected by the Load and
Burst Sensors, which are used to monitor
the movement of coupons through the
ZONE 3 area.
This error can occur when:
•
A coupon gets jammed in the ZONE 3
area.
•
The ZONE 3 ACCESS DOOR is not
properly closed and latched.
•
The printer is not sensing coupon
movement correctly.
•
The coupon is not being transported
through the printer at the correct
speed.
To correct this problem:
1. Unlock and open the BIN 1 ACCESS
DOOR.
2. Open the ZONE 1 ACCESS DOOR
and ZONE3 ACCESS DOOR.
3. Remove the coupon that caused the
error.
4. Close the ZONE 1 ACCESS DOOR
and ZONE 3 ACCESS DOOR and
ensure they are both latched securely.
5. Close and lock the BIN 1 ACCESS
DOOR.
6. Press the RESET key to clear the
message and continue.