AMT Datasouth Journey II - Manual (Page 84)

74
General Printer - Error Messages Description and Corrective Action
On line: Head Error
Press RESET to Continue
This message indicates the thermal print
head engagement mechanism is not
functioning properly. This condition is
detected by the Thermal Print Head
Position Sensor, which is used to monitor
the position of the print head during the
printing.
This error can occur when:
•
A coupon is jammed in the thermal
print head area.
•
The printer is not sensing the position
of the thermal print head correctly.
•
The printer is not raising and
lowering the thermal print head
correctly.
To correct this problem:
1. Unlock and open the BIN 1 ACCESS
DOOR.
2. Open the ZONE 1 ACCESS DOOR
and ZONE 2 ACCESS DOOR.
3. Ensure that no coupons are jammed in
the thermal print head area. Remove
any jammed coupons.
4. Close the ZONE 1 ACCESS DOOR
and ZONE 2 ACCESS DOOR and
ensure they are securely latched.
5. Close and lock the BIN 1 ACCESS
DOOR.
6. Press the RESET key to clear the
message and continue.