Bio-Rad Firmware & Software Updates - Manual (Page 169)

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5. Touch the Recover Data button. A new data file (.zpcr) will be created and exported to
the USB flash drive.
NOTE: Only the last 5 run files can be recovered.
Typically, software and instrument communication problems can be resolved by restarting your
computer and the system. Be sure to save any work in progress before restarting.
NOTE: Check that your computer has sufficient RAM and free hard drive space.
The minimum RAM is 2 GB and the minimum hard drive space is 20 GB.
Retrieving Log Files from the Thermal Cycler Base
Log files located on the thermal cycler base can be retrieved to the hard drive of an attached
computer. To retrieve files, follow these steps:
1. From the main software window, select an instrument from the detected instruments
pane.
2. Right-click and select Retrieve Log Files...
3. Choose a folder location to save the retrieved files.
4. Click Okay.
Installing the Software Manually
If needed, install the software manually by following these instructions:
1. Insert the software CD.
2. Right-click the software CD icon and select Explore to open the CD window.
3. Double-click the CFX_Manager folder to open the folder and then double-click
setup.exe to start the software installation wizard.
4. Follow the instructions on the wizard to install the software and then click Finish.
Reinstalling the Drivers
If needed, reinstall the drivers by selecting Tools > Reinstall Instrument Drivers from the
main menu.
NOTE: If you have problems with the software communicating with a real-time
system after the drivers have been reinstalled and checking USB connection,
please contact the technical support team in your local Bio-Rad office.
Power Failure Options
In a power failure, the instrument and computer will shut down. If the power failure is short, the
instrument will resume running a protocol but the Application Log will note the power failure.
Depending on the computer settings and the length of time the power is off, the instrument
and software attempt to continue running depending on the protocol step:
• If the protocol is in a step with no plate read, then the protocol continues running as
soon as the instrument gets power again
• If the protocol is in a step with a plate read, then the instrument waits for the
software to restart and resume communication to collect the data. In this situation,