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Printronix SL5000r RFID Smart Label and Thermal Printers User Manual

Page 317

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Fault Messages

317

Table 17. LCD Message Troubleshooting

Displayed Message

Can User

Correct?

Explanation

Solution

06 HOST REQUEST

Yes

Status message: in CT
emulation, the host
computer or printer
controller requires
attention.

Not a printer problem.

08 HOLD PRINT
TIMEOUT

Yes

Status message: in CT
emulation, the printer
was offline more than
10 minutes and the
“Intervention Required”
parameter is set to
“Send to Host.”

Press PAUSE to put the printer
online.

15 COMM CHECK

Yes/No

Communication Check:
a message that
appears in the CT
emulation meaning the
line is not active on a
twinax interface.

1.

Check your network for
proper operation.

2.

Try a different cable from a
known good device.

3.

If the problem persists,
contact your authorized
customer service
representative.

22 INVALID ADDR

Yes

Invalid Address: poll
time-out on the twinax
interface indicating the
unit address is not
recognized by printer.

Have the system administrator
make sure the printer address
is correct.

27 CU TIMED OUT

Yes

Controller Unit Timed
Out: the printer was not
enabled for one minute
or more on a coax
interface.

Check the cable connection
and host system. (Refer to the
line problem determination
procedures, as recommended
by the host system.)

28 CU NOT ENAB

Yes

Controller Unit Not
Enabled. Poll time-out-
error. The printer was
not polled for one
minute across a coax
interface.

Check the cable connection
and host system. (Refer to the
line problem determination
procedures, as recommended
by the host system.)