Nortel Networks NN43001-314 User Manual

Page 352

352

Maintenance and diagnostics

Message

Probable Cause

Actions

Incorrect Branch User ID
entered.

Retry with correct Branch User ID.

No Main Office TN
associated with Branch
User ID configured.

Configure Main Office TN to associate with
Branch User ID.

Invalid ID (2)

Main Office TN associated
with the Branch User ID
and the programmed TN
on the IP Phone does not
match.

Configure a Main Office TN to match the IP
Phone TN,

configure a new Branch Office TN and IP Phone
TN to match the Main Office TN.

NRS database has Branch
Office as endpoint
for Branch User ID.

Correct NRS database configuration to have
main office as Branch User ID endpoint.

Invalid ID (3)

Incorrect Branch User ID
entered.

Retry with correct Branch User ID.

Incorrect MG 1000B
TPS IP Phone Installer’s
Password, or Temporary IP
Phone Installer’s Password
entered three times.

Wait one hour for the lock to clear automatically,

use the clearLockout command on the MG
1000B IPL maintenance terminal to clear the
lockout.

Locked from
Login

Incorrect Main Office TN
Station Control Password,
main office IP Phone
Installer’s Password, or
main office Temporary
Telephone Installer’s
Password entered three
times.

Wait one hour for the lock to clear automatically,

disable and enable the Main Office TN in LD
32 to clear the lockout.

Permission
Denied (1)

IP Phone Installer’s
Password or Temporary IP
Phone Installer’s Password
at the MG 1000B TPS not
configured or disabled.

Set or enable the IP Phone Installer’s Password
or Temporary IP Phone Installer’s Password at
the MG 1000B TPS.

Nortel Communication Server 1000

Branch Office Installation and Commissioning

NN43001-314

01.02

Standard

Release 5.0

20 June 2007