Nortel Networks NN43001-314 User Manual

Page 350

350

Maintenance and diagnostics

Message

Probable Cause

Actions

Main office node is not
registered as a SIP or
H.323 endpoint to the NCS.

Branch User ID endpoint is
not in NCS database.

Check NRS database and update as required.

Local Mode
Invalid ID (1)

Incorrect Branch User ID
configured.

Correct Branch User ID configuration in Branch
Office TN.

Branch User ID not found
in any equipped TN.

Check main office Branch User configuration,
and update as required.

Local Mode
Invalid ID (2)

Incorrect Branch User ID
configured.

Correct Branch User ID configuration in Branch
Office TN.

NCS database has Branch
Office as endpoint for
Branch User ID.

Correct NRS database configuration to have
main office as Branch User ID endpoint.

Local Mode
Invalid ID (3)

Incorrect Branch User ID
configured.

Correct Branch User ID configuration in Branch
Office TN.

Required FW
Vers

Firmware incompatible with
main office TPS.

Upgrade IP Phone firmware at the MG 1000B
TPS.

Nortel recommends that customers upgrade
all MG 1000B TPSs before they upgrade the
main office TPS during firmware upgrade. The
IP Phones are directed to the Branch Office for
firmware upgrade, and then redirected to the
main office automatically.

Table 27
Legend for LD 32 STAT command Login status

Number

Description

Initialize status

Branch User Login

Branch User Local Mode Test

Branch User Config

Branch User Forced Logout (F/W Download)

Branch User No Branch Password Provisioned

Branch User Locked from Branch Password Retry

Branch User NRS Unreachable

Branch User NRS User Unknown (user id - TN combination
unknown)

Nortel Communication Server 1000

Branch Office Installation and Commissioning

NN43001-314

01.02

Standard

Release 5.0

20 June 2007