Verilink Access Manager 2000 (896-502037-001) Product Manual - Manual (Page 3)

Access Manager 2000 Software Package
Product Support Information
The Access Manager 2000 Software Packages (AM2000-8, AM2000-24,
AM2000-1000) purchased under a master license agreement allow the
customer to monitor up to eight (8), twenty-four (24), or unlimited
number of DS1 circuit elements. A circuit element is defined as a single
ESF DS1 interface device such as an ESF CSU (Extended Superframe
Channel Service Unit).
Under this agreement, a master licensee is entitled to customer support,
maintenance, and service, as specified below.
Training Customer training is available at the San Jose
(California) Verilink facility or at the customer’s site.
For course fees and a current training schedule, please
contact Verilink at 1-408-945-1199.
Telephone
Support Telephone Hotline support is available through
Verilink’s Technical Assistance Center (TAC)
twenty-four hours a day, seven days a week. Verilink
provides a toll-free number 1-800-543-1008 answered
directly during normal business hours (8AM to 5PM
Pacific Standard Time, Monday through Friday
except holidays). Calls received outside of our normal
business hours will be answered within one hour by a
Verilink Technical Assistance Engineer.
Maintenance A software maintenance contract can be purchased to
allow the customer to obtain periodic updates of the
Access Manager 2000 software. Please call Verilink’s
Technical Assistance Center (TAC) for details of the
software maintenance contract.