Operating phoenix link, Common errors – Hypertherm Phoenix 8.0 User Manual
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Phoenix Link
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Operating Phoenix Link
The Phoenix Link software must be running on the host computer to communicate with
your CNC.
1. Start the Link software at the host PC from the desktop shortcut or select the
Windows Start Button, then select Run.
2. From the opening prompt, enter C:\Link\Parts\Link.exe (or the appropriate path to the
Link.exe) and click OK.
The Phoenix Link window appears. The Link software window can be minimized
during operation.
3. At the CNC, press the Files soft key and select to Upload or Download to Host. As
the control is connecting to the host computer, a status display in blue text for the
communication can be viewed in the lower right corner of the screen.
4. The control will initialize the port, open the port, and try to contact the host. If this
attempt at communication fails, an error message is displayed in red. If the attempt is
successful, the control downloads the available folder and part file names to be
viewed on screen.
Note: If you select No in the Show Host File Names field at the control, only folder
names can be viewed.
Common Errors
The following list describes common errors that you can encounter when you install a
communication system.
• The port selected at the host computer has already been assigned to another software
program.
• The host and control have been configured to different setup values.
• The cable has been connected to the incorrect port or software has been configured to
the incorrect port.
• The selected modem or cabling system being used has swapped the transit and
received signals, causing a communications failure.
• Trying to transmit over too long a cable without a modem or using incorrect wire for
the distance being traveled.
• Trying to communicate at too high a baud rate for the modem system selected.
• The correct file extension has not been entered at the control’s Special Password
screen, preventing part programs from being displayed at the control.