HP XP7 Storage User Manual
Page 149
Table 46 Java application errors (continued)
Probable cause / recommended action
Error condition
The SVP may be set as an exception on the proxy setting of
the web browser. Make the settings the same on the Network
A message remains displayed when the Remote Web
Console secondary window opens and the system does not
respond.
8
Configuration dialog box, which is located in the Java Control
Panel's General dialog box.
Do not open the Java console dialog box while opening the
Remote Web Console secondary window. If the browser and
If you open the Java console dialog box by selecting the
Java icon on the system tray while opening the Remote Web
9
Java console stop responding, restart the Remote Web
Console computer.
Console secondary window (Java application), the browser
and Java console may stop responding.
If the problem continues after you repeat the operation several
times, you might have cancelled the display of the secondary
When you click the Remote Web Console menu. The
application error (20020-108000) occurs.
10
window. Restart the Remote Web Console computer, or
terminate the Remote Web Console process with one of the
following methods: For example:
•
You might have clicked Exit on the Security Warning
window.
•
You might have clicked Cancel on the Warning - Security
window.
Close all the Remote Web Console windows and clear the
Java and web browser caches.
If the problem continues after you clear both Java and web
browser caches, save the Remote Web Console dump file
and the Java trace file, and send them to Hitachi Data Systems
Support Center.
Select Yes to continue using Remote Web Console.If the
problem continues, the cause may be one of the following:
The following message displays in Remote Web Console.
11
•
Java has discovered application components that could
indicate a security concern.
•
The version of Remote Web Console might not match the
SVP version. Close all the windows of your web browser
•
Block potentially unsafe components from being run.
(recommended)
and then clear the cache of both Java and the web
browser
•
The application contains both signed and unsigned code.
Contact the application vendor to ensure that it has not
been tampered with.
•
If a proxy server is used for network connections, the proxy
server cache may be storing an older version of the
program. Clear the cache of both Java and the web
browser. If the problem remains, contact your network
administrator.
Third-party browser extensions of Internet Explorer might be
enabled.
In Internet Explorer, the following pop-up window appears
when you open the Remote Web Console secondary
window.
12
Disable third-party browser extensions as follows:
"Internet Explorer has stopped working. A problem caused
the program to stop working correctly. Windows will close
the program and notify you if a solution is available."
1.
In the Windows menu bar, click Tools > Internet Options,
and then click the Advanced tab.
2.
In the Advanced tab, clear the Enable third-party browser
extensions (requires restart) check box.
3.
Restart Internet Explorer.
The SmartScreen Filter function might be enabled when you
use Internet Explorer 8.0 or later. Turn off SmartScreen Filter
as follows:
In Internet Explorer, an application error (10-6027) occurs
when you open the Remote Web Console secondary
window.
13
1.
In the Windows menu bar, click Safety > SmartScreen
Filter > Turn Off SmartScreen Filter.
2.
Restart Internet Explorer.
Troubleshooting
149