HP XP7 Storage - Manual (Page 107)

Table 25 No-response errors
Probable cause / Recommended action Error condition
The SVP web server might have been restarted. Close Remote
Web Console, wait 10 minutes, and then restart Remote Web
Console. The following errors occur when using Remote Web
Console:
•
20121-107024
1
A timeout error may have occurred on Flash Player. Error (20121-107096) occurs repeatedly while you are
using Remote Web Console. 2
Close the Remote Web Console window. Click X in the corner
of the browser window or click the window and press Alt+F4.
This error may occur if the load to the Remote Web Console
computer is high, or if you start multiple instances of Remote The following errors occur when using Remote Web
Console: 3
Web Console by using multiple tabs in a tab browser or multiple
browsers. •
20121-107024
• 20121-107025
Close the other applications which cause the high load, or make
sure to start only one Remote Web Console
•
20121-107096
• 20121-107097
The following errors occur when using Remote Web
Console:
•
20020-108000
4 •
The version of Remote Web Console installed on the Remote
Web Console computer might not match the SVP version.
Close all the browser windows and then clear the browser
cache.
•
The Remote Web Console computer might have entered
standby or hibernate mode. Restart Remote Web Console.
•
If a proxy server is used for network connections, the proxy
server cache may be storing the older version of the program.
If the problem continues after you clear the browser cache,
contact your network administrator.
If none of the above actions solve the problem, save the Remote
Web Console dump file and send it to HP Technical Support.
Then restart the web browser.
Close the web browser. When using the Remote Web Console
secondary window, exit Remote Web Console by pressing Ctrl
+ Alt + Shift + D all at once. Remote Web Console does not respond.
Remote Web Console may hang in the following cases:
5
• The Remote Web Console main window is grayed out
and does not display the percentage of progress, and
If you cannot exit Remote Web Console, reboot the Remote
Web Console computer or restart Remote Web Console after
finishing Remote Web Console forcibly by the following way.
you cannot perform any operation for a long period
of time.
•
For Windows:
Exit the web browser and then use the Task Manager to
terminate iexplorer.exe.
•
You cannot perform any operation for a long period
of time and the dialog box that says Loading... is not
displayed.
•
The dialog box that says Loading... opens when the
window switches. However, you cannot move the • For UNIX:
Exit the web browser, and then terminate firefox-bin with the
kill command.
dialog box or perform any operation for a long period
of time.
Restart the Remote Web Console computer. An operation may
take over 30 minutes depending on the use condition. For A network error occurred. There is no response to any
operation even after 30 minutes. 6
example, when several Remote Web Console web clients are
running, an operation may take a long time.
Close all dialog boxes and log in to Remote Web Console
again. If the same error occurs, restart the Remote Web Console
computer. An internal error occurs, or a web browser ended
abnormally. 7
Restart the Remote Web Console computer. During a Remote Web Console operation, the Internet
Explorer web browser suddenly disappears. 8
The clock time of the Remote Web Console computer may have
been changed. Log in to Remote Web Console again. An error (1-4011) occurs while you are using Remote
Web Console. 9
Restart the Remote Web Console computer. The Remote Web Console computer reboots on its own. 10
No-response errors 107