HP XP7 Storage - Manual (Page 108)

Table 25 No-response errors (continued)
Probable cause / Recommended action Error condition
Close all windows, wait until processing finishes, and then restart
Remote Web Console. A Remote Web Console window is forcibly closed during
a time-consuming process, such as LDEV formatting. 11
Restart Remote Web Console. If you cannot log in, wait for one
minute and try again. A Remote Web Console window is incorrectly closed
when you do one of the following: 12
• Click
•
Use commands such as File > Close on the web
browser
• Press the Alt and F4 keys
Restart the Remote Web Console computer. During a Remote Web Console operation, an add-on
(Flash10e.ocx) error occurs. 13
If this error occurs repeatedly, reinstall Adobe Flash Player on
the Remote Web Console computer.
The probable causes are as follows: When you log out from the Remote Web Console, an
Internet Explorer error occurs. 14
•
Internet Explorer has not been updated. Install the latest
updates
• Internet Explorer may be configured incorrectly.
Re-install Internet Explorer.
The probable causes are as follows: When you click File > Refresh All or Refresh in the Remote
Web Console main window, the percentage of progress
remains 99%. 15
• Another application such as RAID Manager may be changing
configuration. The window will be refreshed shortly after the
configuration change ends.
•
Auto LUN operations, Quick Restore operations or Fast Snap
operations may be in progress. The window will be refreshed
shortly after the operations end.
One of the following errors occurred during a Remote
Web Console operation in the main window 16 • Another application such as RAID Manager may be changing
configuration.
• 20123-108004 •
Auto LUN operations, Quick Restore operations, or Fast Snap
operations may be in progress.
•
00002-058578
• The configuration data may not be matched if a
communication error occurs between the storage system and
SVP. •
00003-002003
• xxxxx-065740
Wait a few minutes and then click File > Refresh All to reread
the configuration information. Then run Remote Web Console
again.
•
xxxxx-068800
where xxxxx indicates any code.
Restart the Remote Web Console computer. The Remote Web Console window turns white and the
icon shown below displays in the center of the web
browser when you use Remote Web Console.
17
The Remote Web Console window setting information may have
been saved with an incorrect value. Click Settings > Operations cannot be performed due to a problem with
the Remote Web Console main window. For example, 18
Environmental Settings > Reset View to Settings in the Remote tables are not displayed correctly or some buttons are
Web Console main window to clear the window setting not displayed. Logging out and back in does not solve
the problem.
information. Then click any button in the Remote Web Console
window and check that it operates correctly. You do not need
to log out and back in.
Incorrect display errors
The following table lists incorrect display errors:
108 Troubleshooting