Login errors, No-response errors, Login errors no-response errors – HP XP7 Storage User Manual
Page 106: Related topics
3.
If the following SIM reference codes appear, you must resolve the error (XXX indicates the
pool ID):
•
601XXX, 602XXX, 602FFE, and 624000 (for Fast Snap)
•
620XXX, 621XXX, 622XXX, 624000, 625000, and 626XXX (for Thin Provisioning and
Thin Provisioning Z).
For details on how to resolve the error, see the HP XP7 Fast Snap User Guide, the HP XP7
Provisioning for Open Systems User Guide, or the HP XP7 Provisioning for Mainframe Systems
User Guide.
Related Topics
•
•
“Alert Properties window” (page 245)
Login errors
The following table lists login errors:
Table 24 Login errors
Probable cause / Recommended action
Error condition
Check that the user name and password are correct. If you forget
your password, log in with the Security Administrator (View &
Modify) and set a new password.
Failed to LOGIN is displayed.
1
When you are using an external authentication server such as
LDAP, check the following:
•
The authentication server has been started.
•
The authentication server can be accessed from the SVP via
the network
•
The user account has been established on the authentication
server
•
The connection information for the authentication server that
has set on the SVP is correct.
If the symptom recurs even after you correct the settings for the
authentication server, use the dump tool to collect Remote Web
Console normal dump files to some recording media and then
contact the Hitachi Data Systems Support Center.
Enter the URL of the desired SVP in the Trusted sites section of
the Internet Options dialog box.
The page is not displayed because of an invalid syntax
error.
2
Close all the web browser windows and then clear the web
browser cache.
Remote Web Console does not start even with repeated
attempts.
3
Use the Task Manager to check for ‘hung” or duplicate
processes.
Close all dialog boxes and log in to the Remote Web Console
again. If the same error occurs, check the network environment.
A network error occurred when you logged in to Remote
Web Console.
4
Related Topics
•
“Downloading dump files using the Dump tool” (page 111)
No-response errors
The following table lists no-response errors:
106 Troubleshooting