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General errors, H.3 general errors – TANDBERG E5714 User Manual

Page 306

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Error Messages

Page H-4

Instruction Manual: evolution 5000 E57xx DSNG and DENG Voyager Encoder

ST.TM.E10076.3

H.3

General Errors

Table H.1: General Error Messages

Error Message

Action to Take

LCD Not Found

Temp Sensor No Pulse

Temp Sensor Bad CRC

Temp Sensor Bad Data

Temp Sensor Busy

Temp Sensor Comms

PSU Sensor

Real Time Clock

Ethernet Comms

FPGA Boot Fail

Power Encoder off, then back on again. If the fault persists call a Service

Engineer.

Over Temperature

Check ventilation slots are clear and unobstructed; see Chapter 2 Installing the
Equipment
for details of ventilation requirements. Check ambient air temperature
is within specified range; see Annex B Technical Specification. If fault is still
present, call Service Engineer.

Under Temperature

Check ambient air temperature is within specified range; see Annex B Technical
Specification.
If fault is still present, call Service Engineer.

Over Voltage (5V)

Under Voltage (5V)

Power supply unit requires adjustment, call Service Engineer.

Invalid Option Modules

Test Error

Power Encoder off, then check that the option modules are firmly seated in the
chassis. Do this by firmly pressing the module from the rear of the Encoder into
the chassis. Power on the Encoder. If the fault persists call Service Engineer.

Video Module

Audio A Module

Audio B Module

Power Encoder off, then check that the Base Board is firmly seated in the
chassis. Do this by firmly pressing it from the rear of the Encoder into the chassis.
Power on the Encoder. If the fault persists call Service Engineer.

Option Slot 1

Option Slot 2

Option Slot 3

Option Slot 4

Option Slot 5

Option Slot 6

Power Encoder off, then check that the option cards are firmly seated in the
chassis. Do this by firmly pressing the module(s) from the rear of the Encoder
into the chassis. Power on the Encoder. If the fault persists call Service Engineer.

Duplicate PMT PID

Invalid PMT PID

Duplicate PCR PID

Invalid PCR PID

Check the Encoder configuration.

System Clock Not Locked

Mux PCR not incrementing

CA Module not present

CA Module Boot Fail

Power Encoder off, then check that the Base Board is firmly seated in the
chassis. Do this by firmly pressing it from the rear of the Encoder into the chassis.
Power on the Encoder. If the fault persists call Service Engineer.

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