TANDBERG E5714 - Manual (Page 218)

Preventive Maintenance and Fault-finding
Page 6-4 Instruction Manual: evolution 5000 E57xx DSNG and DENG Voyager Encoder
ST.TM.E10076.3
Replacement Parts
When replacement parts are required, be sure the service technician has
used parts specified by the manufacturer or which have the same
characteristics as the original part. Unauthorised substitutions may result
in fire, electric shock or other hazards.
Checks on Completion of Servicing
Upon completion of any service or repairs to this product, ask the service
technician to perform safety checks to determine that the product is in a
safe operating condition. Also, performance and EMC checks may be
required.
6.3 Maintenance and Support Services
6.3.1 Introduction
TANDBERG Television is a leader in the design, integration and
implementation of digital broadcasting products and systems. It has a
large team dedicated to keeping our customers on air 24 hours a day, 365
days a year.
With regional offices worldwide, and ultra-modern specialist service
facilities in the US, UK, Hong Kong and Australia, TANDBERG Television
covers the world. There is a customer service centre open round the clock,
every day of the year, in your time zone.
TANDBERG’s years of design and support experience enable it to offer a
range of service options that will meet your needs at a price that makes
sense.
It’s called the TANDBERG Advantage.
6.3.2 Warranty
All TANDBERG Products and Systems are designed and built to the highest
standards and are covered under a comprehensive 12 month warranty.
6.3.3 Levels of Continuing TANDBERG Television Service
Support
For stand-alone equipment, then TANDBERG Television BASIC
Advantage is the value for money choice for you. BASIC provides you
with year-by-year Service long after the warranty has expired.
For systems support you can choose either Gold or Silver Advantage.
These packages are designed to save you costs and protect your income
through enlisting the help of TANDBERG Television support specialists.
VOYAGER Advantage is the truly mobile service solution. This provides a
package specifically designed to keep you mobile and operational.
Call TANDBERG Sales for more details.